These terms set out the basis on which you may use the AI Phone Answering Service website and engage our services. Using this site or asking us to answer your calls means you accept them. If any part does not sit right with you, please do not proceed.
Using This Website
This site is here for lawful use only. Please do not attempt to break its security, disrupt how it runs, or lift and republish our content without our say so. We can limit or withdraw access where these terms are ignored.
The Service We Provide
We supply AI phone answering and virtual reception: answering inbound calls, responding to callers, taking messages, booking appointments, and routing calls to the right place. What we deliver in any given engagement is whatever we have set out in writing with you, and it depends on you giving us accurate business details and on the third party telephony and AI providers we rely on being available. Nothing shown on this website is a firm offer until we confirm it in writing.
Your Side of It
To make the service work, you agree to keep us supplied with correct information about your services, prices, hours and how calls should be handled, to grant any system access we have agreed to integrate, to tell us promptly when something changes, and to define which calls must always reach a person. Decisions your business makes off the back of a message, booking or call summary remain yours.
Emergencies
This is not an emergency service and must never be described to callers as one. Making sure urgent or emergency callers are pointed to the right help is your responsibility. Where you have set the escalation rules, we are not answerable for outcomes that follow from how those rules were written or left un-updated.
Availability
The service leans on outside telephony, speech and AI providers, plus your own phone line and connection. We cannot promise it will never be interrupted. We will flag planned maintenance where we can, but interruptions traceable to third parties or to your own systems are outside our control.
What AI Can and Cannot Do
AI has real limits and will sometimes mishear a caller or handle a call in a way a person would not. How well it performs varies with call quality, accents and background noise, and the information you have given us. Human review of bookings, messages and escalations stays necessary. We do not promise particular answer rates, booking volumes or revenue.
Recorded Calls
Calls the service handles may be recorded and transcribed so that summaries, bookings and messages can be produced. How that information is treated is covered in our Privacy Policy, and your own use of any recordings is your responsibility to keep lawful.
Fees
Pricing, billing and payment timing are agreed in writing before we start. Unless we have said otherwise, invoices fall due on the stated date, overdue accounts may pause the service, usage beyond an agreed volume is charged at your agreed rate, and figures exclude GST.
Ownership of Work
Unless agreed otherwise in writing, our methods, agent designs and existing materials stay ours, your business data stays yours, and anything custom we build for you is licensed for your own internal use. Please do not on-sell or repackage our materials without permission.
Confidentiality
Non-public information either side shares during an engagement is to be kept in confidence and not passed on, except where the law requires it or the other party agrees in writing.
Privacy
We handle personal information under our Privacy Policy, and by using the site or service you accept the collection and use it describes.
Liability
So far as New Zealand law allows, AI Phone Answering Service is not liable for loss arising from reliance on information here, from calls that are missed, misrouted, misunderstood or not escalated, from third party service interruptions, or from decisions made on the back of summaries, messages or bookings, including indirect or economic loss. Nothing here strips out rights that cannot lawfully be excluded, such as under the Consumer Guarantees Act 1993 where it applies.
Ending the Engagement
Either side may end the service as agreed in writing. Ending it does not wipe out payment already owed or clauses meant to outlast the engagement.
Updates
We may revise these terms over time. The current version lives on this website, and continuing to use the service counts as accepting any changes.
Governing Law
New Zealand law governs these terms, and New Zealand courts have exclusive jurisdiction over any dispute.
Contact
AI Phone Answering Service
Email: info@aiphoneansweringservice.co.nz